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FEEL THE EXCITEMENT WITH YOUR PACKAGE!

SHIPPING INFO

Welcome to the KAIS family! You’ve been chosen to receive one of our special packages, designed to keep you connected and supported while living abroad. We’re thrilled to have you with us and can’t wait for you to experience all the benefits that come with being part of our community.

User Guides

WHY YOU RECEIVED THIS PACKAGE?

This package is a part of our commitment to ensuring that our members stay connected, no matter where they are. Inside, you’ll find everything you need to get started with KAIS, whether it’s a SIM card for seamless connectivity or one of our exciting rewards.

We understand that sometimes our packages are received by others before reaching the final recipient. If you’re an employer, friend, or colleague who has picked up this package, rest assured that it’s part of our mission to provide exceptional service and support to Thai expats.

HAVE QUESTIONS?

  • You can track your package using the tracking number provided in your shipping confirmation email. Enter the tracking number on our shipping partner’s website to see the latest updates on your delivery.

  • If your package is delayed, please contact our customer support team through the KAIS app or our website. We will investigate the issue and provide you with the latest information regarding your shipment.

  • Yes, your package can be received by someone else, such as an employer, colleague, or friend. If you are not available to receive it, please inform them in advance and ensure they know to look out for your KAIS package.

  • If your package arrives damaged or with missing items, please contact our customer support team immediately. Provide your order number and a description of the issue, and we will work to resolve it as quickly as possible.

  • If you need to change your shipping address, please contact our customer support team before the package is dispatched. Once the package is in transit, we may not be able to alter the delivery address.

  • If you need to return your package for any reason, please contact our customer support team for return instructions. We will guide you through the process to ensure a smooth return experience.

GET IN TOUCH

Let's get this conversation started. Tell us a bit more, and we'll get in touch as soon as we can.

Having Trouble? If you like to hear a voice at the other end, we're there for you with everything you need.

Call  082-789-9414
or Chat / Call us via LINE

Wherever you're calling from, standard rates apply to phone charges.

Monday - Sunday
10:00 - 22:00

support@kaiscomunity.com